Privacy Policy
Internet Butler is committed to protecting the privacy of customers and users of the Internet Butler website. This privacy policy sets out how Internet Butler uses, maintains and protects information collected from customers and users of the Internet Butler website.
Data Protection
The type of information we collect about you include any details you may provide in a variety of ways such as at the time of registration, order forms or email, any information is 'collected lawfully and in accordance with the Data Protection Act 1998'. We will never collect sensitive information about you without your explicit consent.
You may request details of personal information which we hold about you under the Data Protection Act 1998 by emailing us at support@internetbutler.co.uk. If you find any inaccuracies we will delete and/or correct the information promptly.
Information
Internet Butler may collect the following information: Your name, Contact information including e-mail address, Demographic information such as post code, Billing information.
Cookies
Internet Butler may also use technology to track the patterns of behavior of visitors to our site; this can include using "cookies" which would be stored on your browser. These cookies have a finite lifetime and do not store or pass to your browser any personal information or credit card information. The information collected in this way can be used to identify you unless you modify your browser settings.
How do Internet Butler use the information collected?
Internet Butler require this information to enable us to process services ordered, to better understand your needs and to provide you with the best possible service. We may use this information to improve our services, for internal records and very rarely for service announcements that may directly effect your account and or services. We will not contact you for market research purposes by email, phone, fax or mail. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. Once a month we may send a newsletter, which details special offers, added free services, promotions etc.. out of respect for our customers privacy all customers are given the option to opt out of receiving the newsletter beforehand or at any time thereafter.
Maintenance of Information
Internet Butler are committed to ensuring that your information is secure. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. Internet Butler makes every effort to ensure that there is no loss, alteration or misuse of information but can not guarantee that this will not occur.
External Web Links
The Internet Butler website contains links to enable you to visit other websites. Internet Butler are not responsible for the protection and privacy of any information which you provide whilst visiting these sites. Please ensure that you read the privacy policy pertinent to the website in question. The Internet Butler privacy policy applies only to the information we collect.
Account Details
You are responsible for the security of any account details such as your username and password. Please ensure that you keep this information in a safe manner and as an added precaution always try to remember to log out when a session has ended.
Contact Us
If you have any questions or comments, please email support@internetbutler.co.uk
Complaints Procedure
If you have any complaints to an aspect of our service please email complaints@internetbutler.co.uk. Please state clearly the nature of the complaint. We will endeavor to acknowledge your complaint within 5 working days, and we will advise you the consumer how long it may take us to deal with the complaint. You will also be kept informed throughout the whole process regarding the progress of a complaint. In the event of us offering a solution to a complaint and you the consumer find this unacceptable, we will endeavor to offer alternative solutions.